Our shipping rates are as follows:

Australian Standard Shipping = $10.00 AU

All orders are shipped within 3 working days. If you have not received an order within 10 days, please notify us by email at: info@luxada.com.au

Refunds & Returns

Your satisfaction is our first priority, bit if your item is faulty upon receipt, we will gladly exchange the item or refund your credit card. All returns are subject to us receiving the item back within 7 days of purchase. Items must be returned with their original packaging and, unless they were damaged prior to you receiving them, must still be in an unused and saleable condition.

Returns are at the cost of the purchaser but we will reimburse this cost on return if the candle is deemed to be faulty or not in the condition advertised.

Return Process

To return an item, please send it to:

LUXADA
Suite 181
Ground Floor Shop 32 325 Chapel St
Prahran VIC 3181

And also include the following information:

Your Order number if known (appears on the top of the confirmation email)

Your name and address

A description of the item you are returning

Whether you would like a refund or exchange. If you wish to exchange it for a different item, please include the name and item number of the replacement item.